Shipping policy

Shipping Policy

Last Updated: July 2026

At Smartrove, we are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods or promotional sales, processing may take slightly longer.

2. Shipping Time

  • We currently ship across India.
  • Estimated delivery time is 4–8 business days, depending on your location.
  • Remote or rural areas may require additional delivery time.

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Charges

  • Free Shipping is available on all prepaid and Cash on Delivery (COD) orders unless otherwise stated on the product page.
  • If shipping charges apply to a specific product, they will be clearly displayed during checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS (where available).
  • You can use the tracking details to monitor your shipment.

5. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Incorrect or incomplete shipping address
  • Other unforeseen circumstances beyond our control

Smartrove is not responsible for delays caused by third-party courier services.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Smartrove will not be responsible for orders delivered to an incorrect address provided by the customer.

7. Failed Delivery Attempts

Courier partners may attempt delivery more than once.

If the order cannot be delivered after multiple attempts or is refused by the customer, it may be returned to us. In such cases, additional shipping charges may apply for re-shipping.

8. Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong product

Please contact us within 48 hours of delivery by emailing smartrove.store@gmail.com.

To help us resolve the issue quickly, please include:

  • Your Order Number
  • Photos or videos of the product
  • A brief description of the issue

9. Cash on Delivery (COD)

Cash on Delivery is available on eligible products and serviceable locations.

Smartrove reserves the right to refuse COD orders in cases of repeated order refusals or suspected fraudulent activity.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Smartrove

Email: smartrove.store@gmail.com