Refund policy
Return & Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at smartrove.store@gmail.com.
Returns are processed through our support team. Please contact us at smartrove.store@gmail.com before sending any item for return. Returns sent without prior approval may not be accepted.
If your return request is approved, our support team will provide the return instructions by email. Items sent back without prior approval will not be accepted.
You can always contact us for any return-related questions at smartrove.store@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Customized or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions regarding your product's eligibility, please contact us before requesting a return.
Return eligibility depends on the condition of the product and our return policy. Please contact our support team before requesting a return. Gift cards are non-refundable.
Exchanges
We currently do not offer direct exchanges. If your return request is approved, you may place a new order after the refund process has been completed.
Refunds
We will notify you once we've received and inspected your returned item and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at smartrove.store@gmail.com.